Features
See all features
All the features you need to effectively host and centralize your customer-facing modules in your self-service hub and engage your users and community members.
In-app integration
Bring your self-service
hub inside your SaaS
Let your users view and use the self-service hub from inside your application.
federated Search
Make all your content searchable
Make all of your content and knowledge resources searchable from one environment.
Analytics
Measure business
impact
Get access to a suite of analytics about your self-service hub's performance and impact on key business objectives.
gamification
Gamify your self-service hub
Gamify your self-service hub with a robust gamification engine based on member voting systems. Display member levels, leaderboards, and award badges.
Channels
Redirect users to your existing modules
Easily integrate and redirect your users to your other customer facing modules that are located outside your self-service hub.
Use cases & benefits
How a self-service hub drives your SaaS business
Increase self-service
Increase customer self-service through peer-to-peer discussions and centralizing your resources in one hub.
Boost customer success
Centralize your customer success initiatives and create a more efficient way of finding answers.
Create brand advocates
Identify your most involved users, shine the spotlight on your most loyal customers and amplify their voice.
Cultivate customer engagement
Keep your customers engaged through product news, announcements, resources, niche-specific value, quick answers, and discussions.
Integrations
Connect all your essentials
Effectively adopt your customer self-service hub in your workflow and tech-stack.
Get in touch and let us know which integrations you need.
Sparkle