Manage tickets
Manage support
tickets in your self-service hub
Let your users submit support tickets from inside your customer self-service hub and manage those tickets natively or in your existing support ticketing solution.
Mark as solved
Mark direct chats as solved
Let your members and moderators mark chats as 'solved' or 'finished'.
Share resources
Share community
posts, files, and docs
Share community posts and self-service resources in your direct chat with community members, and let members share files & docs.
threads & comments
Enable in-depth conversations
Let users discuss and comment on community posts with detailed threading.
rich text editor
Let users create
highly detailed posts
Users can create highly detailed posts and comments with the rich text editor. Let users add images, videos, code blocks, tables, lists, surveys, polls, and more.
Best answer & pin comments
Pin the best answers
in community posts
Users and moderators can pin comments/answers on community posts. Let users mark the comment that solved their issue as 'Best answer' or pin the most active threads at the top of your comment section.
Topics & categorization
Create topics and
sub-categories in
your knowledge base
Categorize your knowledge base by creating topics and sub-categories.
Rich text editor
Create highly detailed content with our rich text editor
Create comprehensive and detailed knowledge base articles with the rich text editor. Add images, videos, code blocks, tables, lists, warning messages, and more.
