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Teams

Customer success

Create and manage a knowledge base, help center, academy, and courses. Let your users communicate with each other on community forums, increase usage of self-support modules, and manage online events.

Teams

Customer success

Create and manage a knowledge base, help center, academy, and courses. Let your users communicate with each other on community forums, increase usage of self-support modules, and manage online events.

Teams

Customer success

Create and manage a knowledge base, help center, academy, and courses. Let your users communicate with each other on community forums, increase usage of self-support modules, and manage online events.

Rich text editor

Create highly detailed content with our rich text editor

Create comprehensive and detailed knowledge base articles with the rich text editor. Add images, videos, code blocks, tables, lists, warning messages, and more.

Topics & categorization

Create topics and
sub-categories in
your knowledge base

Categorize your knowledge base by creating topics and sub-categories.

Video courses

Create and host video courses

Create and host detailed video courses. Directly embed screen recordings created with Loom. Let users ask questions and perform discussions on each individual course step.

Comments & discussions

Let users ask
questions and
comment on specific resources

Your users can directly comment, ask questions, and perform discussions underneath your knowledge base resources.

Step-by-step tutorials

Create step-by-step tutorials

Create and host step-by-step tutorials. Let users mark each step as 'finished' and let them ask questions about each specific step.

Best answer & pin comments

Pin the best answers
in community posts

Users and moderators can pin comments/answers on community posts. Let users mark the comment that solved their issue as 'Best answer' or pin the most active threads at the top of your comment section.

Schedule events

Schedule your
community events

Schedule your events by setting their date & time, location, event subject, and event agenda.

threads & comments

Enable in-depth conversations

Let users discuss and comment on community posts with detailed threading.

The step-by-step launching guide for SaaS customer communities

The step-by-step launching guide for SaaS customer communities

Ensure a successful launch of your customer community, by following this step-by-step launching guide.

Ensure a successful launch of your customer community, by following this step-by-step launching guide.

The step-by-step launching guide for SaaS customer communities

Ensure a successful launch of your customer community, by following this step-by-step launching guide.