How to gather more product feedback and make better data-driven decisions with a customer self-service hub?
Enable your users to submit feature requests and measure other users' support for those requests
Let users submit feature requests on public boards so other users can view all submitted feature requests, comment on them, and vote. This will allow you to view the support from other users on those feature requests and will give you insights into which feature requests to prioritize and how to possibly change the requested feature to accurately cover all users needs.
Easily separate the needs and use-cases of different customer segments
Get insights into which customer segments are voting and commenting on which feature requests, roadmap items, or feedback posts, and combine that data with CRM data to determine which product development decisions will generate the maximum ROI.
Display your roadmap and let users comment and vote on your roadmap items
Display your product roadmap to your users in detail and let them comment and vote on your roadmap items. This will allow you to get insights into which roadmap items to prioritize, which customer segments have a bigger need for which roadmap item, and how to possibly improve or change roadmap items so they accurately cover users' needs.
Centralize all product communication in one hub
Centralize all your customer-facing product communication modules, such as roadmap display, feature requests, changelog, and bug reporting. Centralizing these modules leads to an increase in usage for each individual module. When wanting to perform one specific action, your users will now be exposed to all the other product communication modules located there as well.
