Features
Direct support chat
A direct chat support channel. Users can get in touch with a company rep, from the environment where you want them to be most: your self-service hub. This direct support channel can be integrated in your existing customer support solution, or can be used as a standalone customer support channel.
Features
Direct support chat
A direct chat support channel. Users can get in touch with a company rep, from the environment where you want them to be most: your self-service hub. This direct support channel can be integrated in your existing customer support solution, or can be used as a standalone customer support channel.
Features
Direct support chat
A direct chat support channel. Users can get in touch with a company rep, from the environment where you want them to be most: your self-service hub. This direct support channel can be integrated in your existing customer support solution, or can be used as a standalone customer support channel.
Manage tickets
Manage support
tickets in your self-service hub
Let your users submit support tickets from inside your customer self-service hub and manage those tickets natively or in your existing support ticketing solution.
Mark as solved
Mark direct chats as solved
Let your members and moderators mark chats as 'solved' or 'finished'.
Share resources
Share community
posts, files, and docs
Share community posts and self-service resources in your direct chat with community members, and let members share files & docs.
1-on-1 chat
Chat 1-on-1 with users
Chat directly 1-on-1 with your users and assign these chats to members of your customer support team or self-service management team.
FAQ's
Frequently asked questions
How many team members can handle direct support chats?
Can I share posts from the self-service hub in this chat?
Can members chat 1-on-1 with other members?
Can this be used as a dedicated direct support channel?
FAQ's
Frequently asked questions
How many team members can handle direct support chats?
Can I share posts from the self-service hub in this chat?
Can members chat 1-on-1 with other members?
Can this be used as a dedicated direct support channel?
FAQ's
Frequently asked questions
How many team members can handle direct support chats?
Can I share posts from the self-service hub in this chat?
Can members chat 1-on-1 with other members?
Can this be used as a dedicated direct support channel?
Already have community forums, a knowledge base or feedback & ideation boards?
Migrating your existing customer-facing modules to your customer self-service hub built with Turf has never been easier. Get in touch and let us know which solutions you are currently using.
Already have community forums, a knowledge base or feedback & ideation boards?
Migrating your existing customer-facing modules to your customer self-service hub built with Turf has never been easier. Get in touch and let us know which solutions you are currently using.
Already have community forums, a knowledge base or feedback & ideation boards?
Migrating your existing customer-facing modules to your customer self-service hub built with Turf has never been easier. Get in touch and let us know which solutions you are currently using.
Customer forum
Knowledge base
Feedback management
Academy
Technical documentation
Chat help desk
Events
Turf is the customer self-service platform for SaaS companies.
Features
Use cases
Customer forum
Knowledge base
Feedback management
Academy
Technical documentation
Chat help desk
Events
Turf is the customer self-service platform for SaaS companies.
Features
Use cases
Customer forum
Knowledge base
Feedback management
Academy
Technical documentation
Chat help desk
Events
Turf is the customer self-service platform for SaaS companies.
Features
Use cases